
FAQS
We've listed our frequently asked questions for you below.
For anything else please email us at meloo@bymeloo.com
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Can I order over the phone?
We only take orders via our website but do get in touch if you have
any questions at hello@by-meloo.com.
Is my data secure?
Your data is as secure as we can possibly make it. To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) technology.
Do you ship internationally?
We do ship internationally. Please see our delivery information here.
Or visit our delivery & returns page.
Do you accept returns?
We do accept returns. Please visit here or click on our delivery & returns page for all our returns information.
Are you fully sustainable?
We breathe new life into cushions and T-shirts through the art of embroidery, to create eco-friendly, one-of-a-kind masterpieces. Stitch by stitch and line by line at By Meloo it’s important to create products that are as eco friendly as possible and to keep taking steps in the direction. By Meloo prints are made in the UK and crafted to order to minimise waste. By Meloo prints are meticulously produced on 100% cotton etching paper sourced from sustainable forests. We embroider pre-owned cushions to give them a new lease of life and where possible we ship directly from our manufacturers to cut down on our carbon emissions!