These Terms will apply to any contract between us for the
sale of Products to you (‘Contract’). Please read these Terms carefully and
make sure that you understand them, before ordering any Products from our site.
Please note that before placing an order you will be asked to agree to these
Terms.

You should print a copy of these Terms or save them to your
computer for future reference.

We amend these Terms from time to time as set out in clause
8. Every time you wish to order Products, please check these Terms to ensure
you understand the terms which will apply at that time. These Terms were most
recently updated on 18/09/23.

These Terms, and any Contract between us, are only in the
English language.

INFORMATION ABOUT US

We operate the website www.bymeloo.com. We are By Meloo LTD, a company registered in England and Wales under company number 14444812 and our registered office and main trading address is 228a Ladbroke Grove, London, United Kingdom, W10 5LT.

You can contact us at hello@bymeloo.com (open from Monday to Friday, 10am to 5pm GMT).

PRODUCTS AND AVAILABILITY

2.1 While we make every effort to ensure that the
photographs displayed on our site are faithful reproductions of the original
products, including adopting every technological solution possible to minimize
inaccuracies, variations may occur due to the technical and colour resolution
characteristics of your computer and the handmade nature of the products. By Meloo LTD
shall not be liable therefore for the eventual inadequacy of the graphic
representations of By Meloo products displayed on the site owing to the above
mentioned technical and production issues.

2.2 You acknowledge that the products offered by us with the
service are subject to stock limits.

2.3 You may check the availability of any item offered on
our site at any time by checking the product page. Any product no longer
available will be listed as sold out. Inconveniences may occasionally occur
regarding the availability of certain products. In such circumstances, we will
inform you of this fact as soon as possible (and in any case within the term of
delivery as specified below) by e-mail or telephone. We will give you the
option to order a different item of the same type or alternatively, to cancel
your order. Should you opt to cancel your order no charge will be made to your
credit/debit card. In the event that your credit/debit card has already been
charged, you will be refunded as soon as possible.

2.4 We reserve the right to change the items offered on our
site at any moment, without prior notice.

2.5 We reserve the right to reject orders from any customer
with whom there is an ongoing legal dispute regarding a prior order. This
applies equally to all cases in which we consider the customer unsuitable, for
instance in the case of previous violations of terms and conditions for online
purchases on our site or for whatever other legitimate reason, especially where
the customer has been involved in irregular activity of any kind

USE OF OUR SITE

3.1 Your use of our site is governed by our:

3.2 Website Terms and Conditions; and

3.3 Privacy Policy

3.4 Cookie Policy 

Please take the time to read these, as they include important terms which apply
to you.

HOW WE USE YOUR PERSONAL INFORMATION

4.1 We only use your personal information in accordance our
Privacy Policy. For details, please see our Privacy Policy. Please take the
time to read these, as they include important terms which apply to you.

CONSUMER PROVISIONS

5.1 You may only purchase Products from our site if you are
at least 18 years old.

5.2 You have legal rights in relation to Products that are
faulty or not as described. Advice about your legal rights is available from
your local Citizens’ Advice Bureau or Trading Standards office. Nothing in
these Terms will affect these legal rights.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our order process allows you to check and amend any
errors before submitting your order to us. Please take the time to read and
check your order at each page of the order process.

6.2 The order procedure is completed when you select the
“Confirm” option. Upon confirmation, your order will be submitted to us for
processing and the order may not be changed or cancelled except as expressly
provided in these Terms and Conditions or as required by the applicable law.

6.3 Confirmation of your order will be taken as proof of
your acceptance of the provisions contained in these Terms and Conditions.

6.4 The data recorded on the Site shall be treated as
conclusive evidence of the details of the transactions between you and us. In
the event of a dispute relating to a transaction conducted on our site, the
data recorded by us shall be treated as legal evidence of the transaction.

OUR RIGHT TO VARY THESE TERMS

7.1 We may revise these Terms from time to time in the
following circumstances:

7.1.1 changes in how we accept payment from you;

7.1.2 changes in relevant laws and regulatory requirements;
and

7.1.3 Any other reasonable circumstances.

7.2 Every time you order Products from us, the Terms in
force at that time will apply to the Contract between you and us.

7.3 Whenever we revise these Terms in accordance with this
clause 7, we will keep you informed and give you notice of this by stating that
these Terms have been amended and the relevant date at the outset of these Term
and Conditions.

YOUR RIGHT OF CANCELLATION

NOTE: This clause 8 only applies if you are a consumer and
if you are a UK citizen. If you are purchasing Products from outside of the UK please
see clause 10 below.

8.1 You have a legal right to cancel a Contract during the
period set out below in clause 8.3. This means that during the relevant period
if you change your mind or for any other reason you decide you do not want to
keep a Product or Products, you can notify us of your decision to cancel the
Contract and receive a refund. If you are a UK citizen advice about your legal
right to cancel the Contract is available from your local Citizens’ Advice
Bureau or Trading Standards office.

8.2 However, this cancellation right does not apply in the
case of any made-to-measure or custom-made products and/or products made to
your specification or clearly personalised or fragrances and candles due to
transportation restrictions.

8.3 Your legal right to cancel a Contract starts from the
date of the order confirmation, which is when the Contract between us is formed.
If the Products have already been delivered to you, you have a period of 7
(seven) working days in which you may cancel, starting from the day after the
day you receive the Product. Working days means that Saturdays, Sundays or
public holidays are not included in this period.

8.4 To cancel a Contract, please contact us in writing to
tell us by sending an e-mail to hello@bymeloo.com
You may wish to keep a copy of
your cancellation notification for your own records. If you send us your
cancellation notice by e-mail, then your cancellation is effective from the
date you sent us the e-mail.

8.5 [If you refuse delivery or if for any other reason
delivery of the Product does not occur then the Product will be returned to us
by our shipper and we shall assume less you advise us to the contrary that you
have cancelled the Contract.]

8.6 We recommend that you insure the return shipment
as you are under a duty to take reasonable care of the Product and will be
liable for damage to them until we actually receive them at our warehouse. We
also recommend that you use a secure, trackable means to return your order to
us. The product the subject of cancellation must
be shipped to C/O Xxx . You
should retain proof of sending, in case of a dispute.

8.7 Product should be returned to us with their original
packaging. Product must be unused and in an unaltered condition. Product must
be sent from the country that the order was delivered to.

8.8 Subject to compliance with clause 8.7 above will refund
the full value of your order within 30 days of
receiving your notice of contract cancellation.

8.9 Please note you may only use your right to cancel the
order under the DSRs if you give us formal written notice of cancellation any
time after your order has been placed, up until 7 working days from the day
after you received you order, as described above.

RETURNING PRODUCT

NOTE: For the avoidance of doubt if you are ordering Product
from outside of the UK carefully read the Note at the beginning of Clause 8
which explains that no right of cancellation applies to you. Your only rights
to return Product are set out in this clause 9.

9.1 You must upon receipt immediately check all Product you
receive against your order. If the Product you receive is damaged, defective or
in any way incorrectly supplied on delivery then you must note the details of
any damage or error in supply on the delivery documentation or if you are
unable to view the items on receipt, you must inform us by e-mail as soon as
possible but in any case within a reasonable period of time. Product must be
returned with its original packaging. Product must be unused and in an
unaltered condition.

9.2 We may also agree to allow any Product not falling
within the above to be exchanged once following purchase subject to the
requirements set out in clauses 9.3 and 9.4 below.

9.3 Fragrances and Candles cannot be returned due to
transportation restrictions.

9.4 Any return must be made in a single delivery shipment
and any fragmented returns may incur additional costs payable by you to us. It
is imperative that you follow our instructions for the return of your items and
that all goods are shipped back to us within 14 days of delivery.   

9.5 If you have purchased Product from us from outside the UK
you are wholly responsible for the payment of all taxes and duties on any
supply of Product. We cannot under any circumstances refund such taxes/duties.

9.6 We recommend that you retain proof of sending, in case
of a dispute.

9.7 Any refunds given by us will be made to the debit/credit
card account provided when you placed your order and will be subject to our right
to withhold amounts for products which are damaged or degraded on return.

9.8 Please note card refunds may take up to 10 business days
for your bank to complete, depending on their processing time. This can vary
greatly between card issuers, and unfortunately we are unable to influence
this.

9.9 This returns policy does not affect your legal and
statutory rights.

PRICE OF PRODUCTS AND DELIVERY CHARGES

10.1 It is always possible that, despite our efforts to the
contrary, some of the Products on our site may be incorrectly priced. If we
discover an error in the price of the Products you have ordered we will inform
you of this error and we will give you the option of continuing to purchase the
Product at the correct price or alternatively you may cancel your order. We
will not process your order until we have your instructions. If we are unable
to contact you using the contact details you provided during the order process,
we will treat the order as cancelled and notify you in writing. Please note
that if the pricing error is obvious and unmistakable and could have reasonably
been recognised by you as a mispricing, we do not have to provide the Products
to you at the incorrect (lower) price.

10.2 UK VAT is applied to all orders shipping to the UK.

10.3 Sales made to customers outside of the UK are dealt
with in clause 11 below.

INTERNATIONAL SALES AND DELIVERY

11.1 We ship DDU (delivery duty unpaid) to certain
destinations outside the EU. Product prices displayed on our website are
inclusive of UK VAT. In checking out, if you have selected a country outside
the UK to ship to the VAT will be removed from the price during the checkout
process. As the recipient, you are liable for all import duties.

11.2 You must comply with all applicable laws and
regulations of the country for which the Products are destined. We will not be
liable or responsible if you break any such law.

11.3 We are unable to ship certain products outside the UK
including products made of or containing CITES restricted materials. We will
make an effort to indicate on the product pages if the product will not ship
outside of the UK. In checking out, based on your shipping destination, you may
be blocked from checking out with these products in your cart and you will need
to either remove them or change your ship to destination to proceed with your
order.

SHIPPING INFORMATION

12.1 Your order will be fulfilled by within one working day
of receipt. If we receive your order before 13:30 London local time UK, it will
be processed and shipped that same working day unless there is an Event Outside
Our Control. (This phrase is this defined below). If we are unable to meet the
estimated delivery date because of an Event Outside Our Control, we will
contact you with a revised estimated delivery date. Estimated delivery times by
country can be viewed here.

12.2 Delivery will be completed when we deliver the Products
to the address you gave us.

12.3 Please make sure that the shipping address is correct
as we’re unable to change this once an order has been placed.

12.4 Before we can dispatch your order, we may need to
confirm your details with your card issuer. We will do our best to keep delays
to a minimum.

12.5 We ensure each purchase whilst in transit and until it
is delivered to you. We require a signature for any goods delivered, at which
point responsibility for your purchased goods passes to you. If you have
specified a recipient who is not you for delivery purposes (for example as a
gift) then you accept that evidence of a signature by them (or at that delivery
address) is evidence of delivery and fulfilment by us and transfer of
responsibility in the same way.

12.6 DPD and DHL can deliver to certain destinations without
obtaining a signature. Please note, that if you choose this option and no
signature is collected, either leaving in a safe place or with a neighbour, you
agree to our terms and conditions and, confirm that Xxx can leave your
package(s) outside the premises at the shipping address provided by you or with
a neighbour without obtaining a signature for proof of delivery and take full
responsibility for any loss or damage that may occur. On occasion, DPD or DHL may
refuse to deliver your order if they are of the opinion that the shipping
address is considered to be unsafe.

HOW TO PAY

13.1 You can pay for Products using a debit card or credit
card. We accept the following cards: Visa, Visa Debit, Mastercard, Maestro,
American Express. We also accept payment via PayPal and Apple Pay.

13.2 Payment for the Products and all applicable delivery
charges is in advance.

OUR LIABILITY IF YOU ARE A CONSUMER

14.1 This clause 14 only applies if you are a consumer.

14.2 If we fail to comply with these Terms, we are
responsible for loss or damage you suffer that is a foreseeable result of our
breach of these Terms or our negligence, but we are not responsible for any
loss or damage that is not foreseeable. Loss or damage is foreseeable if they
were an obvious consequence of our breach or if they were contemplated by you
and us at the time we entered into the Contract.

14.3 We only supply the Products for domestic and private
use. You agree not to use the product for any commercial, business or re-sale
purposes, and we have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity.

14.4 We do not in any way exclude or limit our liability
for:

14.5 death or personal injury caused by our negligence;

14.6 fraud or fraudulent misrepresentation;

14.7 any breach of the terms implied by section 12 of the
Sale of Goods Act 1979 (title and quiet possession);

14.8 any breach of the terms implied by section 13 to 15 of
the Sale of Goods Act 1979 (description, satisfactory quality, fitness for
purpose and samples); and

14.9 defective products under the Consumer Protection Act
1987.

EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable or responsible for any failure to
perform, or delay in performance of, any of our obligations under a Contract
that is caused by an Event Outside Our Control. An Event Outside Our Control is
defined below in clause 15.2.

15.2 An ‘Event Outside Our Control’ means any act or event
beyond our reasonable control, including without limitation strikes, lock-outs
or other industrial action by third parties, civil commotion, riot, invasion,
terrorist attack or threat of terrorist attack, war (whether declared or not)
or threat or preparation for war, fire, explosion, storm, flood, earthquake,
subsidence, epidemic or other natural disaster, or failure of public or private
telecommunications networks or impossibility of the use of railways, shipping,
aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that
affects the performance of our obligations under a Contract:

15.4 we will contact you as soon as reasonably possible to
notify you; and

15.5 our obligations under a Contract will be suspended and
the time for performance of our obligations will be extended for the duration
of the Event Outside Our Control. Where the Event Outside Our Control affects
our delivery of Products to you, we will arrange a new delivery date with you
after the Event Outside Our Control is over.

COMMUNICATIONS BETWEEN US

16.1 When we refer, in these Terms, to “in writing”, this
will include e-mail.

16.2 If you are a consumer:

16.3 To cancel a Contract in accordance with your legal
right to do so as set out in clause 8, you must contact us in writing by
sending an email to hello@bymeloo.com.

16.4 If you wish to contact us in writing for any other
reason, you can send this to us by email at hello@bymeloo.com.

16.5 If we have to contact you or give you notice in
writing, we will do so by e-mail.

OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under a
Contract to another organisation, but this will not affect your rights or our
obligations under these Terms.

17.2 You may only transfer your rights or your obligations
under these Terms to another person if we agree in writing. However if you are
a consumer and you have purchased a Product as a gift, you may transfer the
benefit of your Contract to the recipient of the gift without needing to ask
our consent. You must however tell us in writing (which shall include email)
that you have done this.

17.3 This contract is between you and us. No other person
shall have any rights to enforce any of its terms, whether under the Contracts
(Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer,
the recipient by you of your gift of a Product will have the benefit of a
Contract made between us and the original purchaser, but neither we nor you
will need their consent to cancel or make any changes to these Terms.

17.4 Each of the paragraphs of these Terms operates
separately. If any court or relevant authority decides that any of them are
unlawful or unenforceable, the remaining paragraphs will remain in full force
and effect.

17.5 If we fail to insist that you perform any of your
obligations under these Terms, or if we do not enforce our rights against you,
or if we delay in doing so, that will not mean that we have waived our rights
against you and will not mean that you do not have to comply with those
obligations. If we do waive a default by you, we will only do so in writing,
and that will not mean that we will automatically waive any later default by
you.

17.6 If you are a consumer, please note that these Terms are
governed by English law. This means a Contract for the purchase of Products
through our site and any dispute or claim arising out of or in connection with
it will be governed by English law. You and we both agree to that the courts of
England and Wales will have non-exclusive jurisdiction. However, if you are a
resident of Northern Ireland you may also bring proceedings in Northern
Ireland, and if you are a resident of Scotland, you may also bring proceedings
in Scotland.

17.7 If you are a business, these Terms are governed by
English law. This means that a Contract, and any dispute or claim arising out
of or in connection with it or its subject matter or formation (including
non-contractual disputes or claims), will be governed by English law. We both
agree to the exclusive jurisdiction of the courts of England and Wales.

17.8 We will not file a copy of the Contract between us.